Haven’t received your return confirmation email? Check your spam folder. If it’s not there, contact support with your order number.
Tracking information isn’t updating? Allow 24-48 hours for updates to reflect. If it still hasn’t changed after two business days, contact the shipping carrier directly using the provided tracking number.
Your return was rejected? Review the return policy carefully, ensuring all conditions are met. Pay close attention to packaging requirements and eligible items. Contact support for clarification if needed, providing photos of the returned items and packaging.
Facing difficulties with the online return portal? Clear your browser cache and cookies, then try again. If problems persist, use a different browser or device. Still having trouble? Contact customer support via phone or live chat.
Refund hasn’t been processed? Allow 5-7 business days for the refund to appear in your account after SecureTabs receives and processes your return. If it’s been longer, contact customer support and provide your order and banking information.
Need to make changes to your return? Contact customer support immediately. Changes may be possible depending on the status of your return.
