We’re confident you’ll be happy with your purchase. If not, we offer a simple return process.
For eligible products, you have 30 days from the delivery date to request a refund. Products must be unopened and in their original condition. Used or damaged products are not eligible for return.
| Wrong item received | Contact us within 7 days of delivery for a prepaid return label and immediate replacement. |
| Damaged item received | Contact us within 7 days of delivery with photos of the damage; we will arrange a replacement or refund. |
| Change of mind | Request a return authorization number within 30 days of delivery. Return shipping is the customer’s responsibility. Refunds will be processed upon receipt of the returned item. |
Refunds are typically processed within 7-10 business days of receiving the returned item. We will notify you via email once your refund is processed. For specific questions about a particular product’s return eligibility, please consult the product details page or contact our customer service team.
Contact our customer service team at support@canadianmedstore. com (replace with your actual email) or call us at 1-800-123-4567 (replace with your actual phone number) for assistance.
