Unsatisfied with your purchase? We offer a 30-day money-back guarantee. Simply contact our customer support team within 30 days of receiving your order to initiate the return process.
To return an item, you’ll need your order number and the reason for the return. Our support team will guide you through the steps. We’ll provide a prepaid shipping label for your convenience.
Refunds are processed within 7 business days of receiving the returned item in its original condition. We’ll refund the full purchase price, excluding original shipping costs.
Damaged or defective items are handled differently. Please contact us immediately upon discovering any damage or defects. We’ll arrange a replacement or refund depending on your preference. Provide clear photographic evidence of the damage for quicker processing.
| Buyer’s Remorse | Contact support, receive prepaid label, ship item back. | Refund within 7 business days of receipt. |
| Damaged/Defective Item | Contact support immediately, provide photos, arrange replacement or refund. | Resolution within 3 business days. |
For any questions about our return policy, contact our friendly support team via phone at 1-800-123-4567 or email at support@hqcanadianmeds. com.
