Customer Support and FAQs: Addressing Your Concerns

Need help placing an order? Contact our multilingual support team via live chat 24/7 or email us at support@thailandpharmacyonline. com. We typically respond within one hour.

Shipping and Delivery

We ship worldwide using express courier services. Track your order’s progress with the unique tracking number provided in your confirmation email. Expect delivery within 3-7 business days depending on your location. For specific delivery timeframes, check our shipping map Here.

Payment Options

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Bitcoin. Your payment information is securely processed using industry-standard encryption. See our detailed security policy Here.

Returns and Refunds

If you’re unsatisfied with your order, contact us within 14 days of delivery for a full refund or exchange. The product must be unopened and in its original packaging. Review our return policy Here for specific instructions.

Product Authenticity

We source all medications from licensed manufacturers and wholesalers. Each product is carefully checked for quality and authenticity before shipment. Verify product authenticity using the unique batch code provided on the packaging by contacting us or your local health authorities.

Prescription Requirements

For prescription medications, a valid prescription from a licensed physician is required. Upload a clear image of your prescription during checkout. We will verify your prescription before processing your order. If you have questions about prescription requirements, please contact our support team.